- 1Ticket arrivesFrom Intercom or the in-app help form.
- 2Sorted by topicThe model tags topic and urgency, and urgent ones jump the queue.
- 3Docs searchedOnly your help articles and past answers are searched for the facts.
- 4Reply draftedA draft that links the sources it used, or says it doesn't know.
- 5Agent sends itEdits are saved and become test cases for the next release.
AI app · Customer support
100%Answers sourced
Support answers from your own docs, or an honest "I don't know".
Tickets are sorted by topic and urgency, answered from your own help articles with the sources linked, and sent by a support agent who can edit the draft.
How the support answer assistant works